Privacy Policy

Ambello Bacteria Cultures Pty Ltd (“Ambello”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or contact us directly.

We may collect personal information such as your name, company name, email address, phone number, delivery address, and enquiry or order details.

Information may be collected when you submit an enquiry form, contact us via phone or email, request product information or technical support, place an order, or browse our website.

We may also collect website usage information, such as browser type, device information, cookies, and analytics data, to help us understand and improve how our website is used.

We may use your personal information to respond to enquiries, process orders and deliveries, provide technical support, improve our products and services, and send relevant business communications. We do not sell or rent personal information to third parties.

This website may contain links to external websites. Ambello is not responsible for the privacy practices or content of third-party websites.

We may disclose personal information to trusted third-party service providers where reasonably necessary to process deliveries, support website functionality, or facilitate our business operations. We may also disclose personal information where required or authorised by law. We take reasonable steps to ensure that third-party providers handle personal information securely and in accordance with applicable privacy laws.

Some of our service providers may be located outside Australia or may store data overseas. Where this occurs, we take reasonable steps to ensure any overseas recipient handles personal information in a manner consistent with applicable privacy obligations.

If you have a complaint about how we handle your personal information, please contact us using the details below. We will consider your complaint and respond within a reasonable period.

Ambello takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed as completely secure.

You may request access to the personal information we hold about you and request that it be corrected, subject to certain exceptions. If you would like to make such a request, please contact us in writing.

Ambello Bacteria Cultures Pty Ltd will not charge a fee for an access request, but may charge a reasonable administrative fee for providing a copy of your personal information.

To protect your personal information, we may require proof of identity before releasing requested information.

It is important to us that your personal information is accurate, complete, and up to date. If you believe the information we hold is inaccurate or outdated, please let us know as soon as practicable so we can update our records.

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations.

For enquiries about these Terms & Conditions, please contact:
Ambello Bacteria Cultures Pty Ltd
Phone: +61 498 006 864
Email: rossdive@bigpond.net.au